Terms & Conditions

WHO WE ARE AND HOW TO CONTACT US

lizearle.com is a website operated by Liz Earle Beauty Co. Limited. We are registered in England and Wales under company number 3070395 and have our registered office at The Green House, Nicholson Road, Ryde, Isle of Wight PO33 1BD. Our VAT number is 240430259.

Please visit our ‘Contact Us’ for ways to get in touch with us.

BY USING OUR WEBSITE, YOU ACCEPT THESE TERMS

By using our website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our website.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our website:

• Our Liz Earle Beauty Rewards terms & conditions , which sets out the terms on which we process any personal data we collect from you, or that you provide to us when joining our rewards programme and information on enrolment and promotional terms.
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Cookie Policy, which sets out information about the cookies on our website.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

OUR WEBSITE IS ONLY FOR CONSUMERS IN THE UK

Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate for use or available in other locations.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, login details, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any login details or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your login details or password, please contact us immediately.

INFORMATION ON OUR WEBSITE

COLOUR REPRODUCTION

We have made every effort to reproduce colours on our website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products from our website, colours may differ from what you see on the screen. If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see our ‘Returns and Refunds’ page for more information).

OFFERS AND PROMOTIONS

Where we refer to 'bestselling' products on lizearle.com, it is based on the number of products sold online during the last 7 days. Where a product is labelled 'bestselling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top-rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on lizearle.com. Our 'featured products' are those we have chosen to highlight and 'our favourite' products are 'our favourites' out of those sold on lizearle.com.

OFFERS: GENERAL TERMS AND CONDITIONS

The following terms will apply to all offers on our website

• All offers are subject to availability or while stocks last.
• We reserve the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
• Offers are non-transferable.
• We reserve the right to withdraw our offers without notice.

Promotional offers and events online may differ to those in our stores due to differences in the range of products available, the length of time the offer is available, and the operational costs involved. We are however committed to ensuring that our prices are fair and clear.




WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.




WHEN YOU BUY PRODUCTS FROM OUR WEBSITE

ACCEPTANCE OF ORDERS

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted.

If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Liz Earle reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability.




PRICE AND PAYMENT

We have taken great care to ensure the prices published on our website are accurate. Prices may change over time, so if you use your Order History within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the Order History and add to your current basket.. Promotions and prices you see in Liz Earle stores and other third parties do not always apply to lizearle.com, and vice versa.

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase.

All orders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Our prices, as stated on our website, can be viewed in Pound Sterling (£), Euros (€), US Dollars ($), Australian Dollars (A$), Canadian dollars (C$), if applicable. You will be charged in the currency you select upon visiting our website. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions held in our high street stores may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability and may end before originally advertised.

Where you have requested delivery to a UK address, the price paid for the product will include UK VAT at the applicable rate. If you have requested delivery to a non-UK address, the products will be zero-rated and not subject to UK VAT, however the total amount charged for your order will not change.




CUSTOMS

Products delivered to destinations outside the UK may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable before ordering Products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

Please see our FAQs




DELIVERY

Please see our ‘Delivery Information’ page for information on delivery options and ‘Delivery FAQs’.




RETURNS

Please see our ‘Returns and Refunds’ page for details of our returns policy, and how you can return a product or cancel an order.




BULK BUYING

Our website is available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products. We will also take any action considered appropriate, including removing or suspending an account if we believe you are ordering for business or re-sale purposes. In order to make sure we meet the high expectations we have of ourselves and our customers, a member of our customer services team may, from time to time, contact some customers in order to discuss their orders before they are accepted. Please do not be offended if you receive such a contact, it is purely to make sure we are able to delight all of our loyal Liz Earle customers in a fair way.




INTERACTIVE FEATURES: RATING AND REVIEWS, QUESTION AND ANSWER SERVICE

From time to time, our website may offer features that allow you to submit content, such features may include a Customer Ratings and Review (“CRR”) feature and a Question and Answers (“Q&A”) feature. By submitting any content on our website (whether as part of the CRR or Q&A features or otherwise), you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• all 'moral rights' that you may have in such content have been voluntarily waived by you;
• all content that you post is accurate;
• you are at least 16 years old; and that use of the content you supply does not violate these terms of use and will not cause injury to any person or entity;
• you are the parent of any pictures or images of children submitted by you and that you consent to the use of such images.

You further agree and warrant that you shall not submit any content:

• that is known by you to be false, inaccurate or misleading;
• that is pornographic;
• that incites violence;
• that contains nudity or graphic or gratuitous violence;
• that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• for which you were compensated or granted any consideration by any third party;
• that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
• that contains any computer viruses, worms or other potentially damaging computer programs or files.



You agree to indemnify and hold Liz Earle Beauty Co. Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Liz Earle Beauty Co. Limited and its affiliates a perpetual, irrevocable, royalty-free, transferable and unrestricted right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, share, sublicence, reproduce, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used at Liz Earle Beauty Co. Limited's sole discretion. Liz Earle Beauty Co. Limited reserves the right to change, condense or delete any content on it's website that Liz Earle Beauty Co. Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these terms of use. Liz Earle Beauty Co. Limited does not guarantee that you will have any recourse through our website to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Liz Earle Beauty Co. Limited reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Liz Earle Beauty Co. Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Liz Earle Beauty Co. Limited, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Liz Earle Beauty Co. Limited and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes. Liz Earle Beauty Co. Limited does not allow the contents of ratings and reviews and product question and answer comments to be used by third-party suppliers without our prior consent. For enquiries, please refer to the ‘Corporate enquiries’ section on our ‘Contact Us’ page. The following is not acceptable on our website (these are not exclusive):



• Inappropriate or unsafe medical advice, including Reference to inappropriate use of a medicine or medical device
• Disparaging Reference to a healthcare product, company, institution or medical profession
• Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
• Reference to a named healthcare professional
• Medicinal claims made about a product which is not a medicine
• Excessive praise for a medicine likely to encourage others to over-use
• Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language
• Messages which appear to be blatant advertisements
• Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
• Messages which contain personal details such as e-mail address, postal address or telephone number
• Messages which contain price information which is misleading
• Messages which are posted with a username or profile image that could be deemed offensive
• We will not be able to post messages in any other language other than English



If users do not adhere to these guidelines we may delete their posts. We reserve the right to delete any message or rating and review displayed on our website at any time, for any reason without notice.




OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU




We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

* Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.




WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.




RULES ABOUT LINKING TO OUR WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website in any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.



OUR INTELLECTUAL PROPERTY RIGHTS

TRADEMARKS

All brand names, product and service names and titles and copyrights used in our website are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Liz Earle Beauty Co. Ltd for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.




COPYRIGHT

All designs, text, graphics and their selection and arrangement on our website are the copyright of Liz Earle Beauty Co. Ltd or its content providers. Permission is granted to users to electronically copy or print portions of our website for their own personal, non-commercial use. Any other use of materials on our website without Liz Earle Beauty Co. Ltd prior written consent is strictly prohibited.




HOW YOU MAY USE MATERIALS ON OUR WEBSITE




Your use of our website grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. All such rights not expressly granted are reserved. You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on our website.

You agree not to change or delete any ownership notices from materials downloaded or printed from our website.

You may print a single copy or otherwise make a single copy of materials published on our website for your own personal non-commercial use, provided that any copy of these materials which you make retains all copyright and other proprietary notices. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.




WHICH COUNTRY'S LAWS APPLY TO THESE TERMS OF USE, YOUR CONTRACT WITH US ANY DISPUTES?

Any contract between us, whether for use of our website or in relation to the purchase of products or services through our website will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.