Subscription Service
Our Subscription Service will automatically deliver your selected products to your door at a frequency that suits you.
On eligible products you will see the option to either add a product as a one-time purchase or select the frequency at which you would like to receive them. Then, you simply proceed through the normal checkout process.
Yes! You’ll receive every third order free, and postage is on us.
Simply visit the Subscription Service page in your account to check upcoming shipments, change the arrival date or frequency of orders, update payment details and pause or cancel your subscriptions.
To make changes to your subscriptions, simply log into your account – please note, this cannot be done if your order is already being processed.
Yes, your subscription will automatically continue with the same mechanic of every third order free – meaning your sixth order, ninth order and so on, will be free.
As long as your upcoming order has not already been processed, you can log in to your account and pause or cancel your subscriptions.
To view your future deliveries, simply log into your account.
If your order is eligible for items to be added, you will receive notification prior to your next order, or you can log into your account and add items.
Only credit/debit card payments are accepted for subscription orders. Unfortunately, we are unable to accept PayPal as a payment method.
No, as you’re already receiving a discount on your order, your order will not be eligible for any further offers or discounts.
Please contact our Customer Centre team on +44 (0)1983 813913 should you have any questions regarding our subscription service.
Use the "Select Frequency" drop-down menu on individual product pages to choose how often you want to receive that product. We will automatically ship it to you at the interval you select.
You will be notified via email that the product will no longer be available, and your shipments will stop once the stock is depleted. Our beauty experts will be happy to suggest replacement products if one of your subscription items is discontinued, simply contact our Customer Centre team on +44 (0)1983 813913.
Upcoming shipments and their dates are listed on the subscription page in your Online Account section. You will also receive an email 5-7 days prior to a shipment to confirm the shipping date and price of the item(s) you will be receiving. At that time, you can verify all information and/or make changes if necessary.
Yes. Once the first item in your subscription plan has shipped, you can make changes to future shipments. Just visit the subscription page in your Online Account section and click on the shipment you wish to change. You will find links to skip, cancel or change the frequency of shipments for any item shown. Orders that have already shipped will appear in your Order History and cannot be changed.
Yes. Once your first subscription item has shipped, you can make changes to future shipments. Just visit the subscription page in your Online Account section and click on the shipment you wish to change. For any item shown, you will find links to change the ship-to address for your next shipment(s) and to edit your billing information. Be sure to specify if you want the new information to apply to all auto-replenishment items. Orders that have already shipped will appear in your Order History and cannot be changed.